Terms of service

Terms of Service

These Terms of Service apply to purchases made through the VIKENLY online store.

1. General

By using our website and placing an order, you agree to these Terms of Service and to our applicable policies.

VIKENLY reserves the right to update these terms when necessary. The terms applicable to your order are the terms in effect at the time the order is placed.

2. Products and product information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

Product colors and appearance may vary slightly depending on your device or screen settings.

3. Prices and payment

All prices displayed on the website are stated in Norwegian kroner (NOK), unless otherwise specified.

The total price payable by the customer will be shown at checkout before the order is completed.

Payment must be completed using the payment methods available at checkout.

4. Orders

When you place an order, you will receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been shipped. We reserve the right to cancel an order in situations such as obvious pricing errors, product availability issues, or suspected fraudulent activity.

If we cancel an order after payment has been made, the amount paid will be refunded.

5. Delivery

We will process and deliver orders according to the delivery information provided on our website.

Delivery times may vary depending on product availability, shipping arrangements, and circumstances outside our reasonable control.

6. Returns and right of withdrawal

Consumers have statutory rights regarding withdrawal, returns, complaints, and defective products under applicable Norwegian consumer law.

For more information, please see our Return and Refund Policy.

7. Defective products and complaints

If a product is defective or does not conform to the agreement, you have rights under applicable Norwegian consumer legislation.

Please contact us with your order number and a description of the issue so that we can assist you.

8. Website use

You agree to use the website lawfully and not to misuse, damage, interfere with, or attempt to gain unauthorized access to the website or its systems.

9. Intellectual property

The content of the VIKENLY website, including text, graphics, logos, images, and other materials, is protected by applicable intellectual property laws.

You may not reproduce or use our content commercially without our permission, except where permitted by law.