Refund policy

Return and Refund Policy

At VIKENLY, we want you to be satisfied with your purchase.

Right of withdrawal

If you are a consumer purchasing from our online store, you generally have the right to withdraw from your purchase within 14 days, in accordance with applicable Norwegian consumer law.

The withdrawal period starts according to the applicable statutory rules after you receive the product.

To exercise your right of withdrawal, please contact us in writing within the applicable withdrawal period. Please include your order number and the product you wish to return.

After notifying us that you wish to withdraw, you must return the product within the applicable statutory period.

Condition of returned products

You may examine the product as necessary to determine its nature, characteristics, and functionality.

If the product has been handled beyond what is necessary for such examination, you may be responsible for any reduction in the product's value, in accordance with applicable law.

Products should be returned safely packaged and, where possible, in their original packaging.

Refunds

Once a withdrawal has been validly exercised, we will refund the amount paid in accordance with applicable Norwegian law.

We may withhold the refund until we have received the returned product or you have provided documentation showing that the product has been returned, in accordance with applicable law.

Refunds will normally be made using the same payment method that was used for the original purchase, unless otherwise agreed.

Return shipping costs

The customer is responsible for the direct cost of returning a product when exercising the right of withdrawal, unless otherwise required by applicable law or agreed by VIKENLY.

Order cancellation

Customers may request cancellation of an order before the order has been fulfilled, subject to applicable law.

Faulty or damaged products

If your product is defective, damaged upon delivery, or otherwise does not conform to the agreement, please contact us with your order number and a description of the problem.

Your statutory consumer rights regarding complaints and defective products are not affected by this policy.